CUSTOMER SATISFACTION SURVEY
Please take a few minutes to help us understand your pistons, rings, rods, pins, and crankshaft needs. Please print, complete and fax this customer survey to 1-386-362-7960. Thank you.
What’s your business type?
a) Racer
b) Jobber
c) WD
d) Distributor
What categories do you race or build for:
a) NASCAR
b) Drag
c) Street/strip
d) Marine
e) Motorcycle
f) Circle/oval
g) Vintage
h) Restoration
i) SCCA
j) Sprint
k) Off road
l) Drift
m) Formula_____?
n) Dirt
o) Other____________________?
What type of engines do you normally build?
a) Domestic_________ Make_____________ Size____________
b) Import___________ Make_____________ Size____________
What trade journals/magazines, trade web sites, or trade shows do you read or attend?
Trade journals:
1)____________________________________________________
2)____________________________________________________
Trade magazines:
3)____________________________________________________
4)____________________________________________________
Trade web sites:
5)____________________________________________________
6)____________________________________________________
Trade shows:
7)____________________________________________________
8)____________________________________________________
How frequently do you purchase pistons, rings, pins, rods, and cranks?
Pistons #_______ Frequency_______________
Rings #_______ Frequency_______________
Pins #_______ Frequency_______________
Rods #_______ Frequency_______________
Cranks #_______ Frequency_______________
Please circle on a scale of one to ten, with one being the lowest score and ten being the highest score, the importance of these factors in determining your purchase of this product.
Quality: 1 2 3 4 5 6 7 8 9 10
Service: 1 2 3 4 5 6 7 8 9 10
Price: 1 2 3 4 5 6 7 8 9 10
Value: 1 2 3 4 5 6 7 8 9 10
Convenience: 1 2 3 4 5 6 7 8 9 10
Reputation
of BRC: 1 2 3 4 5 6 7 8 9 10
Timeliness: 1 2 3 4 5 6 7 8 9 10
Availability: 1 2 3 4 5 6 7 8 9 10
Other_______: 1 2 3 4 5 6 7 8 9 10
Of the various factors just listed in the last question, please rank in order of importance the three most important factors you consider when purchasing this product?
1) ________________________________
2) ________________________________
3) ________________________________
What are the best features of your BRC product?
1) _____________________________________________________
2) _____________________________________________________
3) _____________________________________________________
What are the worst features of your BRC product?
1) _____________________________________________________
2) _____________________________________________________
3) _____________________________________________________
How can BRC Performance improve its products, services, and quality?
Optional: Name__________________________________________Phone_________________
Address_____________________________________________________________________
Please print, complete and fax to 1-386-362-7960. Or mail to BRC Performance, 615 Industrial Avenue, SW, Live Oak, FL 32064. Email comments and suggestions to: rick@brcperformance.com or call 1-800-522-7478. Thank you!