CUSTOMER SATISFACTION SURVEY

  Please take a few minutes to help us understand your pistons, rings, rods, pins, and crankshaft needs.   Please print, complete and fax this customer survey to 1-386-362-7960.  Thank you.

 

What’s your business type?

a)          Racer 

b)          Jobber 

c)          WD

d)          Distributor  

 

What categories do you race or build for:

a) NASCAR

b) Drag

c) Street/strip

d) Marine

e) Motorcycle

f) Circle/oval

g) Vintage

h) Restoration

i) SCCA

j) Sprint

k) Off road

l) Drift

m) Formula_____?

n) Dirt

o) Other____________________?

 

 

What type of engines do you normally build?

   a) Domestic_________  Make_____________  Size____________

   b) Import___________  Make_____________  Size____________

 

 

What trade journals/magazines, trade web sites, or trade shows do you read or attend?

 

Trade journals:

1)____________________________________________________

2)____________________________________________________

Trade magazines:

3)____________________________________________________

4)____________________________________________________

Trade web sites:

5)____________________________________________________

6)____________________________________________________

Trade shows:

7)____________________________________________________

8)____________________________________________________

 

 

How frequently do you purchase pistons, rings, pins, rods, and cranks?

 

Pistons     #_______      Frequency_______________

Rings       #_______      Frequency_______________

Pins         #_______      Frequency_______________

Rods       #_______      Frequency_______________

Cranks    #_______      Frequency_______________

Please circle on a scale of one to ten, with one being the lowest score and ten being the highest score, the importance of these factors in determining your purchase of this product.

 

Quality:           1    2    3    4    5    6    7    8    9    10

 

Service:           1    2    3    4    5    6    7    8    9    10

 

Price:               1    2    3    4    5    6    7    8    9    10

 

Value:              1    2    3    4    5    6    7    8    9    10

 

Convenience:   1    2    3    4    5    6    7    8    9    10

 

Reputation   

of BRC:           1    2    3    4    5    6    7    8    9    10

 

Timeliness:        1    2    3    4    5    6    7    8    9    10

 

Availability:       1    2    3    4    5    6    7    8    9    10

 

Other_______: 1    2    3    4    5    6    7    8    9    10

 

 

Of the various factors just listed in the last question, please rank in order of importance the three most important factors you consider when purchasing this product?

1) ________________________________

2) ________________________________

3) ________________________________

 

What are the best features of your BRC product?

1) _____________________________________________________

2) _____________________________________________________

3) _____________________________________________________

 

What are the worst features of your BRC product?

1) _____________________________________________________

2) _____________________________________________________

3) _____________________________________________________

 

How can BRC Performance improve its products, services, and quality? 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Optional: Name__________________________________________Phone_________________

Address_____________________________________________________________________

City_____________________________________State_______Zip___________

 

Please print, complete and fax to 1-386-362-7960.  Or mail to BRC Performance, 615 Industrial Avenue, SW, Live Oak, FL  32064.  Email comments and suggestions to: rick@brcperformance.com  or call 1-800-522-7478.  Thank you!